Privacy Policy

1. Who We Are

Switchways is operated by Omni Horizon Technology, a company incorporated in the United Kingdom, based in London, England. In this policy, “we”, “our”, or “us” refers to Omni Horizon Technology. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Switchways mobile application (“the App”). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not use the App.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or interact with the App, we may collect:

• Account information: Name, email address, and profile identifier provided via Google Sign-In or Apple Sign-In.
• Profile data: Username, avatar selection, and display preferences.
• Payment data: All payment information for in-app purchases is handled and stored by RevenueCat, Apple App Store, and Google Play Store. We do not directly collect or store your credit card or payment details.

2.2 Information Collected Automatically

When you use the App, we may automatically collect:

• Device information: Device type, operating system version, unique device identifiers, and app version.
• Usage data: Gameplay statistics, match history, Elo ratings, league standings, puzzle completion data, and in-app interactions.
• Log data: IP address, access timestamps, crash reports, and performance diagnostics.

3. How We Use Your Information

We use the information we collect to:

• Facilitate account creation and authentication
• Provide and maintain the game service, including matchmaking, leaderboards, and ranked play
• Process in-app purchases and manage subscriptions
• Track gameplay progress, statistics, and daily puzzle streaks
• Enable social features such as in-game chat and friend leaderboards
• Send administrative communications about service updates, maintenance, or security
• Monitor, diagnose, and fix bugs or performance issues
• Analyse usage trends to improve the App
• Prevent fraud, abuse, and violations of our Terms of Service

4. Legal Bases for Processing (UK GDPR)

If you are located in the United Kingdom or European Economic Area, we process your personal data under the following legal bases:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose.
• Contract performance: Where processing is necessary to provide you with the services you have requested (e.g., maintaining your account and game progress).
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving the App, preventing fraud, and ensuring security.
• Legal obligations: Where processing is necessary to comply with applicable laws.

5. Third-Party Services

We use the following third-party services that may collect or process your data:

• Google Sign-In / Apple Sign-In: For authentication. Subject to Google's and Apple's respective privacy policies.
• RevenueCat: For managing in-app purchases and subscriptions. See RevenueCat's privacy policy.
• Supabase: For backend services, data storage, and real-time functionality.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service providers: With third-party vendors who assist us in operating the App (as listed in Section 5).
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Safety and rights: To protect the rights, property, or safety of Omni Horizon Technology, our users, or others.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymise it. You may request deletion of your account and associated data at any time by contacting us at [email protected].

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data.
• Portability: Request a portable copy of your data.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

US State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Virginia, or other US states with consumer privacy laws, you may have additional rights to access, correct, delete, or opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at the email above.

9. Children's Privacy

Switchways is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. Where we transfer data outside of the UK or EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App or by email. Your continued use of the App after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: